At poppk, your privacy is not just a legal obligation — it is a core commitment. This Privacy Policy explains in clear, straightforward terms exactly what personal data we collect from Pakistani players, why we collect it, how it is protected, and the rights you hold over your own information.
🛡️ Privacy at a Glance
These cards summarise the most important points of our Privacy Policy. The full legal document follows below — we encourage you to read it in its entirety.
poppk only collects personal data that is strictly necessary for account management, identity verification, payment processing, and regulatory compliance. We do not harvest data beyond what is needed.
All data transmitted between your device and poppk servers is protected by TLS 1.3 encryption. Stored personal data is encrypted at rest using AES-256 standards, consistent with international banking security practices.
poppk does not sell, rent, or trade your personal data to third parties for their marketing purposes under any circumstances. Your information is yours — full stop.
You have the right to access, correct, export, or request deletion of your personal data at any time, subject to poppk's legal retention obligations under our international gaming licence.
poppk uses cookies only for session management, security, and analytics. We provide clear cookie controls so you can manage your preferences directly from your browser or account settings at any time.
As a licensed online gaming operator, poppk is bound by the data protection requirements of our international gaming licence, which mandate strict standards for how player data is collected, stored, and shared.
This Privacy Policy applies to all users of the poppk Platform, including registered account holders and visitors who browse poppk without registering. It covers our website and all associated services. By using poppk, you acknowledge that you have read and understood this Privacy Policy. If you are a Pakistani player using JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank to transact on poppk, this document is directly relevant to how your financial and personal data is handled.
poppk is an online casino and sports betting platform operated by an entity holding an internationally recognised gaming licence. The poppk brand operates the website at https://poppk.net and is the data controller responsible for the personal data of all registered Players and site visitors.
For the purposes of this Privacy Policy, "poppk", "we", "us", and "our" all refer to the poppk operating entity. "You", "Player", or "User" refers to any individual who accesses or uses the poppk Platform in any capacity.
poppk is committed to processing personal data fairly, lawfully, and transparently, in full compliance with the data protection requirements imposed by our licensing authority and applicable international data protection standards. Our approach to privacy is built on the principle that you should always know what information we hold about you, why we hold it, and how long we intend to keep it.
poppk serves players from Pakistan under an international gaming licence. Pakistani data protection norms are respected in our operations. All player data is processed in accordance with the data protection framework applicable under our licensing jurisdiction, which imposes standards materially equivalent to internationally recognised best practices for personal data protection.
poppk collects personal data through several channels: directly from you when you register or use the Platform, automatically through your interaction with the Platform, and from trusted third-party sources such as KYC verification providers and payment processors.
poppk does not intentionally collect special category personal data (including health, racial or ethnic origin, political opinions, religious beliefs, or biometric data) unless you voluntarily disclose such information — for example, as part of a responsible gaming self-exclusion request citing health grounds. Any such data is treated with the highest level of protection and processed solely for the purpose for which it was disclosed.
poppk uses personal data only for legitimate, specified purposes. The table below summarises how each category of personal data is used and the primary legal basis for that use (see Section 4 for full legal basis details).
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account creation & management | Registration data, contact details | Contract performance |
| Age & identity verification (KYC) | CNIC / passport, date of birth, address | Legal obligation |
| Processing deposits & withdrawals | Financial data, payment method tokens | Contract performance |
| Fraud prevention & AML compliance | Financial data, usage data, IP data | Legal obligation / Legitimate interest |
| Customer support | Communications data, account data | Contract performance |
| Responsible gaming tools | Responsible gaming data, usage data | Legal obligation / Vital interest |
| Platform security | Technical data, usage data | Legitimate interest |
| Analytics & product improvement | Usage data, cookie data (anonymised) | Legitimate interest |
| Marketing communications | Contact details, preference data | Consent |
| Regulatory reporting | All categories as required by licence | Legal obligation |
poppk will not use your personal data for any purpose that is incompatible with the purposes listed above without first notifying you and, where required, obtaining your consent.
poppk processes your personal data on the following legal bases, consistent with internationally recognised data protection principles:
poppk does not sell, rent, or trade your personal data to third parties. We share personal data only in the following limited and controlled circumstances:
poppk engages trusted third-party service providers who process personal data on our behalf and under our instruction, subject to written data processing agreements that impose obligations equivalent to those poppk is subject to. These include:
poppk may disclose personal data to regulatory authorities, our licensing body, law enforcement agencies, and courts where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of poppk, its players, or the public.
In the event of a merger, acquisition, or sale of all or substantially all of poppk's assets, personal data held by poppk may be transferred to the acquiring entity, subject to that entity agreeing to be bound by data protection obligations that are no less protective than those set out in this Privacy Policy. You will be notified of any such transfer in advance.
poppk will never sell your data to advertisers, share your personal information with unaffiliated third parties for their own marketing purposes, or provide your data to any entity that does not have a legitimate and documented need to process it on our behalf.
As a licensed online gaming platform operating internationally, poppk may transfer personal data to service providers, game studios, or infrastructure providers located outside of Pakistan. Any such transfer is conducted only where adequate data protection safeguards are in place, including:
You may request further information about the specific safeguards in place for any international transfer of your personal data by contacting poppk Support. We will respond to all such requests within fifteen (15) business days.
poppk retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following standard retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years | Licensing & AML compliance |
| KYC documents | Duration of account + 5 years | Regulatory obligation |
| Transaction records | Duration of account + 7 years | Financial and AML regulations |
| Support communications | 3 years from last interaction | Dispute resolution |
| Responsible gaming records | Duration of account + 5 years | Licensing obligation |
| Marketing consent records | Duration of consent + 3 years | Proof of lawful processing |
| Analytics data (anonymised) | 26 months (rolling) | Product improvement |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification. Where data must be retained beyond the standard period due to an ongoing legal proceeding, regulatory investigation, or dispute, retention will be extended only for as long as strictly necessary for that purpose.
poppk implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key measures include:
While poppk implements robust technical security, your own account security practices are equally important. Always use a unique, strong password for your poppk account, enable two-factor authentication, and never share your login credentials with any third party. poppk will never ask you for your password via email or Live Chat.
poppk uses cookies and similar tracking technologies on the Platform. Cookies are small text files placed on your device that help the Platform function correctly, maintain your session, and collect anonymous usage analytics. poppk uses only first-party cookies — we do not use third-party advertising cookies or cross-site tracking technologies.
You can control cookie settings through your browser's built-in cookie management tools. Most modern browsers allow you to view, delete, and block cookies on a per-site basis. Please note that blocking strictly necessary cookies will prevent you from logging into your poppk account. Blocking performance or functional cookies will not affect your ability to use core Platform features but may result in a less personalised experience.
poppk does not use advertising cookies, retargeting pixels, or social media tracking scripts. Your browsing behaviour on poppk is not shared with advertising networks, data brokers, or social media platforms.
poppk may send you promotional communications about bonuses, new game releases, PSL cricket betting promotions, and other poppk offers, but only where you have given your explicit consent to receive such communications during registration or through your account settings.
Marketing communications are sent via email and SMS to your registered contact details. poppk does not send marketing communications via WhatsApp, social media direct messages, or any other channel not explicitly consented to.
You may withdraw your consent to receive marketing communications at any time through one of the following methods:
Withdrawal of marketing consent does not affect the lawfulness of any marketing communications sent prior to withdrawal. Transactional and account management communications — such as deposit confirmations, withdrawal notifications, KYC requests, and responsible gaming alerts — are not marketing communications and will continue regardless of your marketing preference settings.
As a poppk player, you have the following rights in relation to your personal data. To exercise any of these rights, contact poppk Support via Live Chat or email. We will respond within thirty (30) days of receiving a verifiable request, and will not charge a fee for standard requests.
poppk will acknowledge all data rights requests within five (5) business days and will provide a substantive response within thirty (30) days. For complex or high-volume requests, this period may be extended by up to a further sixty (60) days, in which case you will be informed of the extension and the reason for it within the initial thirty-day period.
The poppk Platform is strictly for individuals who are 21 years of age or older. poppk does not knowingly collect, process, or store personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately close the associated account, delete all personal data collected in connection with it, return any deposits to the source payment method, and report the matter to relevant authorities where required.
If you are a parent or guardian and believe that a minor in your care has registered on poppk, please contact poppk Support immediately via Live Chat or email. We will treat such reports as a priority and take immediate action.
poppk employs age verification as a mandatory step in the KYC process, and may conduct enhanced age verification checks at any point during the account lifecycle where there is any reason to question a Player's declared age.
The poppk Platform may contain links to third-party websites or services — for example, links to our game studio providers' help documentation, or to responsible gaming resource organisations. This Privacy Policy applies solely to the poppk Platform and does not extend to any third-party websites.
poppk is not responsible for the privacy practices, data collection policies, or content of any third-party websites. We encourage you to review the privacy policy of any third-party site before providing personal information to that site. The presence of a link to a third-party site on the poppk Platform does not constitute an endorsement of that site's privacy practices.
poppk reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the requirements of our licensing authority. The "Last Updated" date at the top of this page will be revised whenever the Policy is modified.
Where changes are material — for example, where we introduce a new category of data use, a new sharing arrangement, or significantly alter your data rights — poppk will notify you by email to your registered address at least fourteen (14) days before the changes take effect. For minor or non-material changes, the updated Policy will be published on this page without advance notice.
Your continued use of the poppk Platform after the effective date of any revision to this Privacy Policy constitutes your acknowledgement of the updated terms. If you do not accept the revised Privacy Policy, you should stop using the Platform and close your account by contacting poppk Support.
If you have any questions, concerns, or complaints about this Privacy Policy or about how poppk processes your personal data, you may contact us through the following channels:
poppk has appointed a Data Protection Officer (DPO) who is responsible for overseeing our data protection strategy and compliance. The DPO may be contacted via the email address above, marked for the attention of the Data Protection Officer.
If you are not satisfied with poppk's response to a privacy concern or data rights request, you have the right to escalate your complaint to the data protection supervisory authority applicable under the jurisdiction of our gaming licence. poppk will provide details of the relevant supervisory authority upon request.
🎰 Ready to Play?
Now that you know exactly how your data is protected, experience world-class PSL cricket betting, live dealer tables, and jackpot slots — all in PKR with JazzCash, EasyPaisa, and local bank support. 21+ only. Please gamble responsibly.
🔞 Players must be 21 years of age or older. Terms & Conditions apply. View T&Cs